Virtual Queue
Management System


Did you know you could improve the way you interact with customers simply by better managing their waiting experience?
With an excellent queue management system, you can make the most of your peak demand and keep your customers happy along the way.

Why use a queue management system

An effective queueing system takes your demand and uses it to transform your customer service by improving your queue management. All in real time. How? A great queue system can inform your staff with accurate wait times, helping them control customer flow and manage their expectations. For an enhanced customer experience that starts way before the door. 
At WalkUp by Dojo, we use a supersmart algorithm to provide both you and your guests with accurate wait times. You can reach more people, let them join a virtual queue, and give them the flexibility to do what they want with their wait time. So that we can remove queue anxiety from the equation – and boost staff productivity along the way.

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Setup in 10 mins

Give your staff a hand. We’ve made WalkUp quick to set up and easy to use. So you can be up & running in 10 minutes.

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SMS notifications

Our AI algorithm provides restaurants & other businesses with accurate wait times and notifies guests when you are ready to serve them.

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Know your guests

Use our granular walk-in data to discover your repeat customers. Locals, brunch buffs, always-in-on-Fridays – your service, personalised.

How queue management works 

An effective queue management system app takes your demand and uses it to transform your customer service by improving your queue management. All in real time. How? A great queue app can inform your staff with accurate wait times, helping them control customer flow and manage their expectations. For an enhanced customer experience that starts way before the door. 

At WalkUp by Dojo, we use a supersmart algorithm to provide both you and your guests with accurate wait times. You can reach more people, let them join a virtual queue, and give them the flexibility to do what they want with their wait time. So that we can remove queue anxiety from the equation – and boost staff productivity along the way.

Why WalkUp?

Join and you can increase your restaurant’s revenue simply by seating more guests. Plus, setting up WalkUp is a piece of cake 🍰

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Up to 30% more Revenue

Restaurants using WalkUp have increased their revenue by up to 30%, making the most of their demand. Want to join the club?

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Takes 10 minutes to setup

Your staff is busy. And we want to speed them up, not slow them down! So we’ve made WalkUp quick to set up and easy to use.

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Awesome Wait Time Algorithm

Our AI models provide restaurants with accurate wait times, taking the guesswork out of queue management. That's AI serving you.

20m+

Seated Guests

800+

Restaurants

400k+

WalkUp Users

99%

Customer Satisfaction

Get pricing
LONDON BORN AND BRED

Over 20 million guests have been seated through WalkUp 🚀

Honest Burgers, The Breakfast Club, Padella, Nando's, Flat Iron Logo's

Move the line online

Restaurants

Restaurant queue management 🍔

Don’t let your walk-ins walk away. Make the most of your hungry diners as you move the line online – virtual queues mean happy customers that spend less time queuing and more time dining. A restaurant queue management system can improve your customer service no matter the type of retaurant you run. Where there's a queue, there’s the WalkUp app.

Flour & Grape Queue
RETAIL

Queue management
for retail 🛍️

A queueing system can effectively deal with the influx of shoppers at peak times. They can join your waiting list from a distance or as they scan a QR code at your shopfront. For a shopping experience that values everyone’s time. 

Eggbreak Queue
ANd more

And so much
more 🚅

From optimising Eurostar’s queues to helping venues manage their crowds better, we know a thing or two about dealing with demand. No matter what it looks like. So if you’ve got a different type of business, just fill in our simple form below. We’ll give you a call to discuss how we can help you improve your services with WalkUp.

Flour & Grape Queue

What our customers say.

Restaurant Management

World-Class Customer Support

What would a great product be without exceptional customer support? We maintain an average response time of under 90 seconds and a 99% CSAT score.

WalkUp Restaurant Management System

“Given how technology has developed, no one should need to queue outside a restaurant for two hours anymore. WalkUp is crucial”.

Jordan - Founder

Padella

The impact of WalkUp was immediate with a significant like for like increase in sales on our trial site from day one. This has since transferred across our estate. Sales have increased, customers are much happier and our staff bought in - win win.

Jonathan - Founder

The Breakfast Club

Looking to manage queues effectively?
Fill in the form below

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Din Tai Fung, The Breakfast Club, Padella, Eggbreak, WalkUp Map, Walkup Feed

How does a queue management app work?
A good queue management system lets you make the most of your real-time demand so that you can serve more customers. Studies suggest that customers who have a more pleasant queuing experience are less likely to give up and drop off. With a queue management system, your customers can join a queue from almost anywhere simply by tapping a button – no need for them to show up at your place just to find out there’s an hour-long wait. They will then join a virtual queue with an assigned number, indicating how many people are ahead of them.  Plus the estimated waiting time, of course. With WalkUp by Dojo, you can count on an intelligent algorithm to give accurate waiting times to your customers, so you don’t have to lift a finger to provide some top-class waiting experience. Your customers will receive a notification or an SMS when it’s almost their turn so they can head to your place. Can’t make it anymore? They can let you know with the push of a button.


Why is queue management important?
Effective queue management apps can help you solve long waiting times that bring nothing but irritation to your potential customer. By sharing correct estimated wait times, giving them the freedom to do with their wait time what they want, and allowing them the flexibility to join queues from a distance, you can solve a variety of pain points that plague an otherwise good customer experience. 
A queueing app's core benefits include a decrease in customer complaints, boosted staff productivity, and even an improved business image. Excellent queue management helps you create a positive environment from the get-go, and set the scene for a great dining or shopping experience – by simply removing the annoyance of waiting around for too long.

Join WalkUp today